Vacation Rental Software – Made for Professionals

Why do you need Messaging API?

If you are unfamiliar with the Airbnb Messaging API, it allows you to respond to messages, queries, and guest requests through the Booker Tools system. And all this without the need to log in to the Airbnb platform. This way, you can save time because you don’t need to log in to your Airbnb profile every time. You have all your messages in one place.

Direct Booker, a World-Award Short-Term Rental Agency that manages over 7,800 units, has improved its business using the Airbnb Messaging API.

In addition to enabling faster and more efficient communication, faster search and review of reservations and conversations with guests, it also allows filtering by:

  • name of the apartment
  • reservation number
  • type of inquiry (reservation request, confirmed reservation, or offer)
  • query status (read, unread, sent, draft)
  • last modification

Thanks to this option, it is easier to manage many e-mails and find the one you are looking for faster.

Why message filtering is so important for Property Managers?

Filtering by day of check-in allows for a faster view and timely response to guests. When a large number of e-mails arrive, the e-mails must be prioritized according to the arrival date, as this eliminates the chance that the guest will not receive a response on time.

All in one place.

All notes regarding the facility, such as luggage, parking, check-in, are available in one place, within the platform. Access to all relevant information facilitates communication because you do not have to enter profiles on other platforms and look for the necessary information. Also, the messages are arranged in chronological order, which means that those messages that came last are at the very top.

Like Direct Booker, make a more advanced version of your business. We invite Property Managers who manage multiple accommodation units to contact us and try our Booker Tools software for free.

 

Golden Leaf Properties: “We do 99% of our business and will do it through BT”

Booker Tools, Property Management Software (PMS) and Channel manager is a Croatian product intended for professionals: agencies, ho(s)tels, camps and vacation rental owners. The software was developed by Direct Booker, a world-award-winning short-term rental agency, which uses it for its own needs. The number of BT users is increasing daily and is currently used by thousands of users with over 8000 accommodation units in 9 countries.

One of the satisfied partners is Golden Leaf Properties, Property Management Company specialized in high-quality short-term rentals of villas and apartments. We spoke with Ivan Staničić, the General Manager of the company who revealed the specifics of their business, as well as satisfaction with the use of BT software.

– Tell us the story about Golden Leaf?

The Golden Leaf Properties brand provides services for people who don’t know a foreign language and don’t know how to work on a computer, cannot for any reason, or simply don’t want to manage their own property intended for short-term renting.

Golden Leaf has been around for more than 6 years and the company’s founder is Maksimilijan Šprung, a Croat from America who entered tourism by successfully managing his private real estate, which delighted his neighbors and friends who asked him to do the same for them. I joined him in 2018 when we connected so that together we could offer clients more.

I got into the business 2015. when my friend left Croatia and asked me to take over the management of accommodations and reservations for several of his clients… Since then, the business has grown steadily and I hope that it will continue despite the whole situation with the corona virus and the bad impact it has on business in general and us in particular in tourism.

– What is your position in the company?

At Golden Leaf tours d.o.o. who owns the Golden Leaf Properties brand, I hold the position of General Manager, but in this time of crisis due to the Coronavirus, I have to admit that only at the end of the day can I say what I actually did that day. In case someone did not understand me, I suggest that they try to deal with tourism 2020. 🙂

– What’s the secret to your success?

As I was between several jobs and I am an experienced entrepreneur(in my opinion, an entrepreneur becomes experienced when he goes bankrupt at least once), I quickly realized that this type of job is something that suits me and that I will certainly be able to make “something” out of it.

Since then my inventory has been growing and the business has become more and more automatized.

Automatisation is something that helps the business immensely, but the secret ingredient of this business is that we still do not automatize certain things because this business is successful only as long as the owner is satisfied with our service. I mention this because the relationship with property owners and our employees is our “secret sauce”. We will always pay attention to that.

We are constantly using all available technologies that will make our job easier and differentiate ourselves from the rest of the companies and individuals involved in this business, so we have become the first and for now, the only ones in Croatia to have cooperation with Homes & Villas by Marriott International. This is definitely one of the greatest achievements and something we are proud of.

Our mission is to have healthy growth in the number of facilities we manage and customer satisfaction with our service with maximum sustainability in all fields. We strive to make our actions speak for us and our greatest recognition is when our clients bring to us new clients because that says everything about us and what we are trying to accomplish in this business.

– Where is the headquarters of the company, how many units do you have?

The company’s headquarters are in Split, in Mostarska Street, and the branch office is in downtown, near Vestibule on the Peristyle.

The number of units that we fully manage, which means we replace the owner 100% is slightly more than 40. The number of units for which we work exclusively on the realization and processing the reservations is slightly more than 100. The number of units for which we work exclusively on the realization and processing of reservations with other agencies is slightly more than 200.

– What are the specifics of your business compared to other similar agencies?

Our company records with a top-notch 3D camera that contains the latest technologies and generates shooting results in the form of a 3D virtual walk that we have not yet seen with our competition. Walks can be uploaded to Google Streetview, mention in the description on Airbnb that the walk is posted on another website and it can be published on HomeAway.com. This is a representation of space as we predict it will be a “must-have” in the future.

Except for the cooperation with Homes & Villas by Marriott International, the fact that we know all of our vacation rental owners by name and we maintain contact with them on a personal level if it suits them is one more thing that makes us special.

We also have a “data scientist” who makes additional estimates of prices for each object regarding the situation on market to maximize their profit at full potential.

– How did you find out about Booker Tools?

I am responsible, along with Maksimilian, for our company and employees, so finding an optimal software on which we can base our business was a must. I found it literally on Google a couple of years ago, but at that point, I had no need to change the PMS I was using at the moment. We made many presentations with Croatian and foreign service providers and concluded that BT gave the most “correct” answers from the first call to the sales department, all the way to the presentation itself.

– Which Property Management Software did you use and why did you stop using them?

We used PMS Vreasy and BookingPal. Vreasy is now shut down after it was bought by FantasticStay, and their new software doesn’t suit us, so we took BT for that part of the business, and we use BookingPal because it’s our only choice to update the channels for one big partner we work with.

In other words, we do 99% of our business and will do it through BT.

– How long have you been working and are you satisfied with Booker Tools?

We have to wait a while for a full assessment of the functionality of PMS until we see how it will look like in practice when we start using it in full form. What we can say right away is that we are very optimistic about the potential of BT for our business and we believe that in the future it will prove to be the right choice for our needs.

– How satisfied are you with customer support?

For the customer service, especially Mario, we have only words of praise and we expect to continue our long-term and successful cooperation in the future.

If you are looking for a technological solution that will make the managing of camp, ho(s)tel, agency, or private accommodation easier, try BT free for 15 days.

New Booker Tools connection, Hotelbeds

Booker Tools has expanded its connection to Hotelbeds, B2B portal which is focused mainly on the vacation rental owners and hotels. From now on vacation rental owners and tourist agencies can use Booker Tools to increase the visibility of their accommodation units to an additional 60 000 new travel agencies worldwide.

Hotelbeds portal is one of the biggest portals with a 15 % global market used by 180 000 hotels in 185 countries worldwide, and it is focused on selling the vacation rental properties.

Users of Booker Tools operation system increase the visibility of their vacation rental properties since they can advertise automatically on portals such as Hotelbeds and its partners. This way vacation rental property is positioned on the best possible spot.

This feature is useful because f approximately 100 000 unique online users monthly view this platform. What is the additional advantage of big portal is in distribution and expansion of reservation channels.

Hotelbeds is of course just one of several reservation channels with which Booker Tools has competition among. Among other competition are Booking.com, Airbnb, Expedia and more, and on each separate portal user has the inability to set prices based on the portal success and percentage of cancelled reservations, and how they are shown on each portal.

Additional advantages of channel manager are in the display of available units of system in real-time while simultaneously promotes all available vacation rental units through the portal which the user has chosen.

As final note why using channel manager is the key for the success of agencies and vacation rental owners is the information accuracy of vacation rental properties within the system.

Ivan, Booker Tools IT manager

The leading regional private rental agency, Direct Booker, focuses on technological solutions to make it easier for vacation rental owners.

They are barely thirty years old, all highly educated and enthusiastic, information technology is their daily preoccupation, and presenter Ivan Bogoje, 37, is the eldest in the eight-member team. Regardless of the time of year, the IT department of Direct Booker, the leading regional private accommodation rental agency, is always active.

Direct Booker is a combination of a travel agency and IT company.

Locals from Dubrovnik still perceive us only as a travel agency, however, since 2016, the company has been more focused on the technology. We have successfully combined the services of a private accommodation agency, with which we have been present on the market since 2010, and the development of high technology, keeping pace with global trends –  says Ivan.

Direct Booker was named the third fastest-growing company in Croatia last year by Lider Magazine, and prominent magazine Rentals United had classified it among the top 10 property management agencies in the world. Direct Booker franchises are present in 8 countries, but the company also has big plans for the future:

The future development of the company is based on four directions of development.

The first is accommodation management on the leading accommodation booking portals.

The second direction is developing service Booker Tools for owners who manage their units independently, and agencies similar to us.

The third direction is to further develop the franchise: our business model can work anywhere in the world where there are supply and demand for private accommodation, and fourth is our booking site for direct reservations, for which we have big plans in the future.

As an IT department they are particularly proud of independently developing  Booker Tools, a technology solution for renters who manage their units by themselves.

We started developing Booker Tools in 2017, and a lot of effort has been put into it. Years of experience and knowledge were applied on the product for those who do the same business as we do – renting private accommodation.

Today it is a complete technological solution, an all-in-one tool for vacation rental owners, as well as other agencies.

This is actually the same technology used by Direct Booker employees and our 22 franchises, just packed into one simple and easy-to-use web / mobile app.

It is very difficult for owners to function today without the right technological support.

There are many advantages of using tools like Booker Tools.

For example, if a reservation is made through Booking.com, the owners must go to 5 or  6 other online channels and close the calendar to prevent overbooking – Booker Tools do this automatically. Also, there are other useful services, such as managing prices from one source, logging in / out of eVisitor, invoicing, “booking engine” for your own website, etc. This ultimately means a big time saver for the owner and a minimal amount of effort, with a reduced chance of error.

The Booker Tools system is currently integrated with booking sites such as: Airbnb, Booking.com, Expedia, HomeAway, HostelWorld and TripAdvisor, and new channels are coming soon.

Integration with E-domizil and Hotelbeds platforms, as well as modules for enhancing guest communication and direct sales is currently under development. Let’s not forget that Google is growing and becoming a bigger player in the industry. So over the next half year to a year, we will be integrating with Google to provide user as many direct bookings as possible.